Frequently Asked Questions
Everything you need to know about shopping with iStore Nigeria.
Are your products authentic and covered by warranty?
Yes, all our electronics are 100% authentic and come with a standard manufacturer's warranty. We source directly from authorized distributors to ensure quality.
What payment methods do you accept?
We accept various payment options including credit/debit cards (Visa, Mastercard, Verve), bank transfers, and secure online payments via Paystack or Flutterwave.
How long does delivery take within Nigeria?
Orders within Lagos are typically delivered within 24 to 48 hours. Deliveries to other states across Nigeria usually take between 3 to 7 business days.
Do you offer a return or exchange policy?
We offer a 7-day return policy for items that are defective or do not match the description. The product must be returned in its original packaging with all accessories included.
Can I track my order after it has been shipped?
Once your order is dispatched, you will receive a tracking number via email and SMS to monitor your shipment's progress in real-time.
Do you offer trade-in services for old devices?
Yes, we have a trade-in program for select smartphones and laptops. Your device will be evaluated by our technicians, and the value will be discounted from your new purchase.