Returns & Exchanges

At iStore Nigeria, we offer a 7-day return policy for electronics that are in their original, unopened packaging or have confirmed manufacturer defects. We aim to ensure your premium Apple experience remains seamless from purchase to support.

Return Process

• 1.
  Initiate a Request

  Contact our support team via email or visit any iStore Nigeria location with your original proof of purchase to start the return process.

• 2.
  Product Assessment

  Our certified technicians will inspect the device to ensure it meets our return criteria, including original packaging and all included accessories.

• 3.
  Verification and Approval

  Once the inspection is complete, we will verify the warranty status and confirm if your item is eligible for a refund, exchange, or repair.

• 4.
  Resolution

  Approved returns will be processed within 5-7 business days via the original payment method or an immediate in-store exchange for a replacement unit.